1. Introduction
1.1 About This Policy
This Privacy Policy explains how Kipgo Pvt. Ltd ("Kipgo", "we", "us", or "our") collects, uses, and protects your personal information when you use our platform to browse and book travel experiences across Pakistan.
We believe in being straightforward about what data we collect and why. We only collect information that's necessary to provide you with a great booking experience, and we never sell your personal data to third parties.
1.2 Your Agreement
By creating an account, making a booking, or using the Kipgo platform, you agree to the collection and use of your information as described in this policy. If you don't agree, please don't use our services.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name and email address. If you sign up with a password, it is securely hashed and encrypted - we never store your actual password. If you sign up using Google, we receive your name and email from Google. We don't receive or store your Google password.
2.2 Booking Information
When you make a booking, we collect the information needed to complete your reservation. This includes the details you provide during checkout such as contact information, number of participants, and any special requirements you specify.
2.3 Communications
If you message a Supplier through our platform, ask a question about a listing, or leave a review, we store that content. This helps us maintain a record of your interactions and allows Suppliers to respond to your inquiries.
2.4 Payment Information
Payment processing is handled by our third-party payment provider. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. We only receive confirmation that your payment was successful.
2.5 Automatic Information
Like most websites, we automatically collect certain technical information when you visit our platform. This includes your IP address, browser type, device information, and how you interact with our site. We use this to improve our platform and ensure it works properly.
3. How We Use Your Information
We use your information to provide and improve our services. Specifically, we use it to process your bookings and send confirmation details, enable communication between you and Suppliers, display your reviews and questions on listings, send you important updates about your bookings, respond to your support requests, and improve the platform based on how people use it.
We may also send you occasional emails about new features or travel inspiration, but you can opt out of these at any time.
4. Information Sharing
4.1 With Suppliers
When you make a booking, we share your booking details with the Supplier who will provide the service. This includes your name, contact information, and any details necessary for them to fulfill your booking. Suppliers need this information to confirm your reservation and deliver the experience you booked.
4.2 We Don't Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your email address and personal details are never shared with advertisers or data brokers.
4.3 Service Providers
We work with trusted service providers who help us operate our platform, such as payment processors, email services, and hosting providers. These providers only have access to the information they need to perform their services and are contractually obligated to protect your data.
4.4 Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Your Reviews and Questions
When you leave a review or ask a question on a listing, this content becomes publicly visible on our platform. Your first name and the initial of your last name will be displayed alongside your content. This helps other travelers make informed decisions.
Think of reviews and questions as public contributions. Don't include sensitive personal information in your reviews or questions that you wouldn't want others to see.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes using encryption for data transmission, secure storage practices, and limiting access to personal data to employees who need it to do their jobs.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
You have the right to access the personal information we hold about you, correct any inaccurate information, request deletion of your account and associated data, and opt out of marketing communications.
To exercise any of these rights, please contact us at privacy@gokipgo.com. We'll respond to your request within a reasonable timeframe.
9. Minors
You must be at least 16 years old to create an account on Kipgo. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has created an account, please contact us and we will remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we'll notify you by email or by posting a notice on our platform. The effective date at the top of this page indicates when the policy was last updated.
Your continued use of Kipgo after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Kipgo (SMC-Private) Limited
Karachi, Pakistan
Email: privacy@gokipgo.com
Support: support@gokipgo.com
Website: www.gokipgo.com
By using the Kipgo platform, you acknowledge that you have read and understood this Privacy Policy.
Document ID: KPG-CUSTOMER-PP-2026-001
Last Updated: January 1, 2026